Shipping + Returns
DO YOU CHARGE FOR SHIPPING AND RETURNS?
Domestic shipping is free in the continental UNITED STATES (orders arrive in 3-7 business days)
For instant gratification we offer OVERNIGHT SHIPPING. Orders received before 1pm EST will ship for next business day delivery.
Contact us at firstname.lastname@example.org for any special requests.
DO YOU SHIP INTERNATIONALLY?
Yes – Rates are location specific. We offer the best ship rate possible and provide a quote for review at checkout to your location. Before checking out consider going all the way and fully furnishing yourself with a wardrobe of the finest underwear. We'll do our part to get everything to you as quickly and smoothly as possible.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Most items leave our New York City studio within 1-2 full business days, except where otherwise noted.
WHAT'S YOUR RETURN / EXCHANGE POLICY?
We want you be satisfied with your purchase. If you're not happy with your purchase please email us at email@example.com within 14 days of receiving your delivery. In your email, please include your order number, reason for the return and item/size for exchange, if applicable.
To be eligible for a return or exchange, your items must be unworn, unwashed, undamaged and in their original packaging in the same condition that you received them. Please note; we only accept returns on unworn underwear. Also, if more than 14 days have passed since the delivery of your order, unfortunately we cannot accept your return.
For first time, eligible returns or exchanges, we'll email you a pre-paid shipping label to print and paste on the original packaging (or something similar). Remember to include a copy of the packing slip and your order number and we'll take care of the rest.
Upon receipt of your returned merchandise, we'll let you know we've received them and inspected the items. If approved, we will issue a refund or credit / exchange within approximately 48 hours. Please allow for 10 business days to see returns reflected on your credit card statement. And of course, if you have any questions, please email us at firstname.lastname@example.org
CAN I RETURN UNDERWEAR?
Yes, unworn underwear in its original condition with all tags and packaging may be returned within the allowed time. We do not accept returns on underwear that's been worn. However we will issue merchandise credit for select orders to exchange for another size or style if it just doesn't fit. Our underwear are made with the perfect amount of stretch, so as long as you order the size you typically wear, we're confident they'll fit. Questions before you buy? Email us at email@example.com